
Client Overview
Business Name: Everdale Café & Gelato
Website: everdale.com.au
Location: 1a/830–850 Princes Hwy, Springvale VIC 3171
Phone: 1300 600 051
Operating Hours: Sunday – Thursday: 11:30 AM – 3:00 PM & 5:00 PM – 8:30 PM; Closed on Fridays and Saturdays
Brand Essence
Everdale is a fully plant-based café and gelato bar, offering a delightful fusion of health-conscious dining and indulgent treats. Founded by Henry and Jullian Poncho, the café began as a home-based venture and has grown into a vibrant community hub. Their mission is to provide delicious, sustainable, and innovative plant-based cuisine without compromising on taste.
Marketing Objectives
- Enhance Local Visibility: Increase foot traffic from the Springvale area and surrounding suburbs.
- Boost Online Engagement: Grow social media presence, particularly on Google, Instagram and Facebook.
- Promote Signature Offerings: Highlight unique menu items and seasonal gelato flavors including vegan burgers.
- Encourage User-Generated Content: Foster a community of brand advocates through customer reviews and shared experiences.
- Drive Repeat Visits: Implement loyalty programs and exclusive promotions to retain customers.
The Approach


1. Website Optimization
(SEO + UX)
- Design and developed website using WordPress.
- Optimize on-page SEO for terms like “plant-based café Springvale,” “vegan gelato Melbourne,” etc.
- Ensure fast load times, mobile responsiveness, and intuitive navigation.
- Add schema markup (LocalBusiness, Menu, FAQs) to enhance local search visibility.
- Include user-friendly online ordering or reservation options (if applicable).


2. Social Media Strategy
- Primary Platforms: Instagram & Facebook
- Secondary Platform: TikTok
- Content Pillars:
- Signature Dishes & Flavors – Feature unique menu items and seasonal gelato.
- Behind the Scenes – Kitchen prep, team intros, sourcing ingredients.
- UGC & Testimonials – Repost customer stories, reviews, and aesthetic photos.
- Promotions & Events – Highlight special deals, loyalty perks, or community pop-ups.
- Posting Schedule:
- 4–5 posts per week (mix of feed, reels, stories)
- Reels: At least 2 per week for engagement and discoverability
- Stories: Daily updates including polls, Q&As, countdowns

3. Email Marketing & Loyalty
- Build a customer database through the website, in-store prompts, or social sign-ups.
- Monthly newsletter with:
- New menu launches
- Exclusive subscriber offers
- Events and community stories

4. Paid Ads Campaigns
- Facebook/Instagram Ads: Geo-targeted around Springvale & South-East Melbourne.
- Google Ads: Branded and high-intent keywords like “best vegan café Springvale.”
- Retargeting campaigns to re-engage previous site visitors or social engagers.

5. Collaborations & Community Activation
- Partner with:
- Local vegan influencers for content swaps and events
- Sustainable brands for giveaways or bundled offers
- Host mini-events: Gelato tasting nights, coffee art workshops, or plant-based cooking demos.

6. Analytics & Tracking
- Use Google Analytics, Meta Insights, and GMB Insights to track:
- Website traffic sources & user behavior
- Social post reach and engagement
- Conversion rates (orders, sign-ups, reviews)
- Monthly performance reviews to refine content and ad strategy

